Kaiser Permanente and the Alliance of Health Care Unions
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Stories

exterior of emergency department

Where the care is: When members of the Ridgeline Behavioral Health team saw data showing patients were using the emergency room for nonemergency problems, they sprang into action and helped save more than $1 million. 

 

Right Setting, Lower Costs, Better Care

Educating patients about Emergency Department use pays off.

June 16, 2017
Lilian Cates and Chris Buffington, seated and talking

Lilian Cates, a labor sponsor (pictured here with Chris Buffington, a customer service representative and member of SEIU Local 105), helped spearhead the issue resolution at the contact center, which created a clear, unbiased way to identify candidates for the chat captain position.

Giving Equal Opportunity to All

How to use issue resolution to ensure fairness.

March 14, 2017
Deashimikia Williams

Deashimikia Williams, a member of OPEIU Local 2, is a customer service representative in Maryland. 

Dancing the Stress Away

A high-stress department learns to chill.

May 18, 2016
Katie Richardson, MD

Katie Richardson, MD, master juggler: pediatrician, director of Physician Experience for the Colorado Permanente Group, the mom of an 11-year-old daughter—and expert stressbuster.

First, Heal Thyself

A physician talks about managing stress.

May 13, 2016

Southern California's Biohazards band, extending partnership tools into music-making. 

Around the Regions (Winter 2016)

A sampling of teams across KP.

January 4, 2016
Lisa Kane, UBT consultant

Lisa Kane, UBT consultant, harnesses teams' enthusiasm for improving service and quality. 

Around the Regions (Fall 2015)

A sampling of what teams across KP are doing in partnership.

October 6, 2015
A nurse and group of dignitaries at a ribbon cutting

We're celebrating Kaiser Permanente's rich history, including this ribbon cutting at the South Wing of the Bess Kaiser Hospital in the Northwest region in 1967. 

Around the Regions (Summer 2015): KP Expands Nationwide

A snapshot of historical moments from across KP.

July 16, 2015
Deashimikia Williams

Deashimikia Williams is a customer service representative, union co-lead and OPEIU Local 2 member at MSCC-Fulton. 

'One and Done'—It's the Super UBT

A team crosses regional lines to better serve KP members.

March 24, 2015
Christy Borton

RN Christy Borton (left) mobilizes for a safer workforce. 

Around the Regions (Spring 2015)

A sampling of what teams across KP are doing in partnership.

March 24, 2015
Carol Hammill and Ursula Doidic

Carol Hammill, a new UPR in Southern California, pictured with her management colleague Ursula Doidic 

Around the Regions (Winter 2015)

A sampling of what teams across KP are doing in partnership.

January 1, 2015
South Bay Medical Center

Members of the Labor and Delivery UBT at South Bay Medical Center in Southern California, a high-performing team

Around the Regions (Fall 2014)

What teams across KP are doing in partnership.

October 7, 2014
RN Kathy Stafford

RN Kathy Stafford, a member of the Oregon Nurses Association 

Curiosity Leads to Better Service

A successful practice crosses state lines.

October 3, 2014

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