Stories

Showing unity: Kaiser Permanente employees at South Sacramento in Northern California rally in support of racial equity.

Answering the call: As Mid-Atlantic States psychotherapist Lindsey McDaniel, a UFCW Local 400 member, and colleagues shift to virtual visits, unit-based teams have helped give employees a voice to improve the delivery of care.

Mailing supplies directly to patients turned out to be efficient and popular. 

Now hear this: Leaders and members of this UBT benefit from each other’s complementary workplace experiences. Pictured (left to right) are Lynn Reese, Au.D., a UFCW Local 400 member; Roger Wallace, clinician; and Caroline Masikonde, clinical operations manager. 

High-tech lowers costs: Ninneth “Nina” O’Hara, an SEIU-UHW member and Emergency Department clerk, heads out to get information from a patient using a laptop on wheels.

At first, these frontline workers rolled their eyes at UBTs. But their experiences improving performance and teamwork changed their outlook. 

Deashimikia Williams, a member of OPEIU Local 2, is a customer service representative in Maryland. 

Southern California's Biohazards band, extending partnership tools into music-making. 

Anthony Frizzell, mental health assistant and member of OPEIU Local 2 says, "It is imperative that we relate to the patient in the way the patient wishes." 

Lisa Kane, UBT consultant, harnesses teams' enthusiasm for improving service and quality. 

Joan Thayer, a lead cardiology nurse and member of UFCW Local 400, gets a group hug from colleagues at a recent UBT fair. 

We're celebrating Kaiser Permanente's rich history, including this ribbon cutting at the South Wing of the Bess Kaiser Hospital in the Northwest region in 1967.