Stories

Nursing Assistant Clinical Director Alainie Lounsbury, RN (standing), checks in with (left to right) Dan Alexandroni, Donielle Tresvant and Hong-le Ton-Nu, all RNs who are represented by UNAC/UHCP, one of the unions in the Alliance of Health Care Unions. 

High-tech lowers costs: Ninneth “Nina” O’Hara, an SEIU-UHW member and Emergency Department clerk, heads out to get information from a patient using a laptop on wheels.

Problems piled up so much that transporters were keeping patients waiting too long. At left, Esther Logan, a transport CNA and member of SEIU Local 49, and Marta Witsoe (right), patient transport manager  participated in the issue resolution process that led to beefed-up staffing. 

The critical care team at KP Baldwin Park, where the keen outside eye of UBT consultant Charisse Lewis helped clear the way to a culture that supports performance improvement efforts. 

Unit Manager Manlee Velasco, RN, (left) and labor co-lead Jenalyn Andres, RN, adopted a successful practice from Southern California to reduce patient falls.

Members of the Perioperative team at Ontario Medical Center say performance improvement keeps them sharp.