Kaiser Permanente and the Alliance of Health Care Unions
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Stories

Group of patients, family members and KP staff

Who will care for the caregiver? Using human-centered design concepts, patients, their family members, frontline workers and KP leaders are finding ways to ensure patients are safe at home and caregivers get the support they need. 

Caring for the Caregivers

Easing the burden that falls to patients’ family, friends.

October 11, 2017
Linda Hansen, a nurse, standing with her patient, Madeline Lanell Haxton

Linda Hansen, RN, a public health nurse and UNAC/UHCP member, with patient Madeline Lanell Haxton

‘Problems Are Only Opportunities…’

Use these tools for creative problem solving.

March 14, 2017
A group of health care workers posing together

Dental teams in the Northwest, like this one, keep patients comfortable and satisfied. 

Dental Teams Put Patients at Ease With "Spa-like" Services

How to give members a "wow" experience.

May 18, 2016
RN Kathy Stafford

RN Kathy Stafford, a member of the Oregon Nurses Association 

Curiosity Leads to Better Service

A successful practice crosses state lines.

October 3, 2014
alt="Members of the Perioperative team at Ontario Medical Center."

Members of the Perioperative team at Ontario Medical Center say performance improvement keeps them sharp.

How to Climb the Path to High Performance

Achieving and sustaining high marks.

September 8, 2014
alt="Driver prepares his truck."

Driver Alfredo Alvarez rigs up the mobile health vehicle in Bakersfield. He'll drive it 40 miles to Tehachapi and spend the rest of the day checking in patients.

Driver as Receptionist? Why Not?

Workers and managers reshape responsibilities.

August 12, 2014
A mail services worker unloads packages

Sara Quimby, a mail services worker represented by SEIU Local 105, at work unloading packages. 

Reduce Outsourcing and Bring Courier Jobs in House

See how your team can work it out.

April 2, 2014
alt="Nurse administers an IV."

Savings added up quickly when this Oncology team in the Northwest paid close attention to which tubing it used for IVs; shown is Randi Norton, an RN and member of OFNHP.

Change in Tubing Saves $25,000

Attention to details pays off.

March 4, 2014
alt="Members of the team"

San Rafael's Health Information Management unit-based team.

Nowhere to Go but Up

Ascending the Path to Performance.

January 14, 2014
UBT co-leads

UBT co-leads Yoland Gho, Fremont operating room nurse manager, and Gus Garcia, surgical tech and SEIU-UHW steward

Peer Advice: Red Bad, Black Good

OR team reduces supply waste and saves $34,000 a year.

January 28, 2013