Stories

Customizing care: Medical assistant Guadalupe Pantoja, a member of OPEIU Local 30, takes readings from patient Mary Hart at Kaiser Permanente Rancho San Diego, as part of her Southern California team’s efforts to tailor care for Latino patients with diabetes. 

Baby bonding: Mid-Atlantic team efforts have helped increase breastfeeding rates for Black moms such as LaTisha Thompson (above, with daughter Teigen Roberts) and Kathleen Fulp (below, with husband Donald, daughter Savannah and son Ellington).

Alyssa Silva, a medical assistant student, performs a blood pressure check at a drive-up hypertension clinic in Northern California. The clinic is an example of how Kaiser Permanente is meeting the moment.

Mid-Atlantic States team efforts have helped increase breastfeeding rates for Black moms such as Kathleen Fulp, pictured with husband Donald, daughter Savannah and son Ellington. 

Partnership power: The Keizer Station Family Medicine team has been honored by the Northwest Region for improving service and access. Pictured (from left) are team co-leads Medical Office Director Ruthie Berrell; Caroline King-Widdall, MD; and nurse Molly Maddox, an OFNHP member.

Showing unity: Kaiser Permanente employees at South Sacramento in Northern California rally in support of racial equity.

Cultivating joy in work can lead to greater fullfilment and less stress. 

Every team needs to master the basics so it can improve service and quality. 

Answering the call: As Mid-Atlantic States psychotherapist Lindsey McDaniel, a UFCW Local 400 member, and colleagues shift to virtual visits, unit-based teams have helped give employees a voice to improve the delivery of care.

Flexing muscles, being flexible: This team at the Fontana Medical Center in Southern California is an example of how partnership is a strength. 

Sharon Davis, RN, and Chris Osborn, PA-C, both members of UNAC/UHCP, prepare to screen patients and employees for signs of cold- and flu-like symptoms at South Bay Medical Center.