Kaiser Permanente and the Alliance of Health Care Unions
LMPartnership.org

Stories

nurse mailing supplies

Mailing supplies directly to patients turned out to be efficient and popular. 

Sleep Team Dreams up Solutions in Partnership

How a team put patients at the center as it redesigned its workflow.

December 6, 2019
Group of patients, family members and KP staff

Who will care for the caregiver? Using human-centered design concepts, patients, their family members, frontline workers and KP leaders are finding ways to ensure patients are safe at home and caregivers get the support they need. 

Caring for the Caregivers

Easing the burden that falls to patients’ family, friends.

October 11, 2017
two women at a meeting table, holding up documents
Su-Xian Hu, assistant clinical director and management co-lead, with Runeet Bhasin, union co-lead and UNAC/UHCP member (left to right)

Communication, Commitment, Consensus

UBT co-leads bond thanks to partnership basics.

September 5, 2017
three people talking together in an audiology exam room

Now hear this: Leaders and members of this UBT benefit from each other’s complementary workplace experiences. Pictured (left to right) are Lynn Reese, Au.D., a UFCW Local 400 member; Roger Wallace, clinician; and Caroline Masikonde, clinical operations manager. 

Listening Is Key for Audiology Co-Leads

How to value each other’s different skills and background.

September 5, 2017
A group of health care workers posing together

Dental teams in the Northwest, like this one, keep patients comfortable and satisfied. 

Dental Teams Put Patients at Ease With "Spa-like" Services

How to give members a "wow" experience.

May 18, 2016
Southern California physicians Rebecca Deans, Osbourne Blake and Resa Caivano

Southern California physicians Rebecca Deans, Osbourne Blake and Resa Caivano (left to right) are part of a project to aid patients with sickle cell disease, which disproportionately affects African-Americans. 

The Difference Diversity Makes

UBTs serve KP's diverse membership.

January 4, 2016
A diverse group of health care workers wearing blue scrubs

A diverse staff (like this team from the perioperative department at the Ontario Medical Center in Southern California) serving a diverse membership is a point of pride and strength for Kaiser Permanente. 

A Mirror for Members

Linking diversity and quality.

January 4, 2016
Alt=”Teo Ichinose with his parents.“

Teo's stay in the NICU after he was born led dad Trav Ichinose to become an active member of the team's parent advisory council, contributing his voice to improving performance. 

Giving Patients a Voice

Caregivers get tips from patients.

March 17, 2015
Doctor and patient talking together

Want to know what your patients think? Ask them!

From the Desk of Henrietta: Mind, Body, Service

Give patients a voice.

October 5, 2014
alt="A patient advisory council."

A patient advisory council in Southern California meets to discuss service and quality issues. 

Learning by Listening: Patient Advisory Councils

Patients speak up, help improve service.

October 3, 2014
Staff members go over discharge paperwork

Stephanie Valencia (left), a unit assistant, and Judith Gonzales, a senior unit assistant and the team's union co-lead, go over discharge-related paperwork.

Work With Patients to Ensure Follow-Up Appointments

See how your team can help.

August 19, 2014
Kenneth McChellam
Account administration representative Kenneth McChellam of OPEIU Local 30
 

Answering the Phones? You've Got Power

MSSA teams are crucial to KP's success in the marketplace.

August 5, 2013

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