Stories

Every team needs to master the basics so it can improve service and quality. 

Flexing muscles, being flexible: This team at the Fontana Medical Center in Southern California is an example of how partnership is a strength. 

The team-tested practices section can help your team learn from others' successes and failures. 

When mid-level leaders from both management and unions build skills in key partnership concepts, they are in a better position to support unit-based teams. 

Linda Hansen, RN, a public health nurse and UNAC/UHCP member, with patient Madeline Lanell Haxton

Lilian Cates, a labor sponsor (pictured here with Chris Buffington, a customer service representative and member of SEIU Local 105), helped spearhead the issue resolution at the contact center, which created a clear, unbiased way to identify candidates for the chat captain position.

Problems piled up so much that transporters were keeping patients waiting too long. At left, Esther Logan, a transport CNA and member of SEIU Local 49, and Marta Witsoe (right), patient transport manager  participated in the issue resolution process that led to beefed-up staffing. 

"If you are going to be a good partner, you have to have your partner’s interests in mind as well as your own," says Michael Belmont. 

Summits have helped unit-based teams in San Diego, such as this one, improve their performance. 

Caroll Hammill (left) pictured with management chair Ursula Doidic