Kaiser Permanente and the Alliance of Health Care Unions
LMPartnership.org

Stories

Marianne Henson, RN

"Why reinvent the wheel?" asks Marianne Henson, RN, the clinical operations manager at Falls Church, Virginia. "We already knew what worked."

Boost Your Borrowing

Someone else's idea can be good for a quick win.

March 24, 2015
Registered nurse Angela Williams-Edwards
Registered nurse Angela Williams-Edwards, a UFCW Local 400 member, reaches out to patients who
need help managing their high blood pressure and also to colleagues eager to adapt successful improvement efforts from her UBT.

Don't Be Shy

A team spreads a proven practice and helps save lives.

March 24, 2015
The endoscopy unit-based team at KP's Falls Church facility

The endoscopy team at KP's Falls Church facility has reduced appointment no-shows—which helps improve access—by borrowing a successful tactic from other teams: making phone calls to remind members of their upcoming appointments. 

Steal Shamelessly

Making the most of a good idea.

March 24, 2015
Deashimikia Williams

Deashimikia Williams is a customer service representative, union co-lead and OPEIU Local 2 member at MSCC-Fulton. 

'One and Done'—It's the Super UBT

A team crosses regional lines to better serve KP members.

March 24, 2015
Christy Borton

RN Christy Borton (left) mobilizes for a safer workforce. 

Around the Regions (Spring 2015)

A sampling of what teams across KP are doing in partnership.

March 24, 2015
Alt=”Teo Ichinose with his parents.“

Teo's stay in the NICU after he was born led dad Trav Ichinose to become an active member of the team's parent advisory council, contributing his voice to improving performance. 

Giving Patients a Voice

Caregivers get tips from patients.

March 17, 2015
Carol Hammill and Ursula Doidic

Carol Hammill, a new UPR in Southern California, pictured with her management colleague Ursula Doidic 

Around the Regions (Winter 2015)

A sampling of what teams across KP are doing in partnership.

January 1, 2015
South Bay Medical Center

Members of the Labor and Delivery UBT at South Bay Medical Center in Southern California, a high-performing team

Around the Regions (Fall 2014)

What teams across KP are doing in partnership.

October 7, 2014
alt="Mobile health vans provide service."

Mobile health vans help serve members where they need it. 

Around the Regions (Summer 2014)

The goings-on across KP.

July 11, 2014
alt="Isolina Pistolessi welcomes new member."

Isolina Pistolessi, RN, makes a new, Spanish-speaking KP member feel welcome.

Joint Campaign Makes New Members Feel Welcome

KP workers help onboarding efforts.

July 11, 2014
alt="The Panorama City pharmacy UBT in Southern California."

The Panorama City pharmacy UBT in Southern California encourages patients to use mail-order service, one way to keep KP affordable.  

Around the Regions (Spring 2014)

A quick tour of what's going on.

April 2, 2014

Team co-leads Anthony Pender and Adwoa Kese, a member of OPEIU Local 2. 

Better Tracking Reduces ID Card Waste

See how your team can be more efficient.

January 6, 2014

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