Kaiser Permanente and the Alliance of Health Care Unions
LMPartnership.org

Tools

10 Essential Tips for Improving Member Experience

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Roll out the red carpet for our new members.
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Poster: Getting to Thumbs Up

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Interest-based problem solving creates consensus.
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Poster: We Don't Need to Run Marathons

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Employees encouraged to take the Total Health Assessment.
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PPT: Team's Success Brings in $10 Million

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Business services team corrects a costly glitch.
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PPT: Materials Management Cuts Linen Costs

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Team finds new ways to save.
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PPT: Hawaii Team Cuts Wait Times in Half

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Streamlining injection role at Honolulu Clinic
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New Research on How UBTs Deliver on Service

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Patient satisfaction, plus reduced injuries and absenteeism
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'Huddle Power': Video User's Guide

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Need inspiration for a team huddle? Check out this video!
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Poster: Materials Management Cuts Linen Costs

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Team finds ingenious way to save.
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Poster: Hawaii Team Cuts Wait Times in Half

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Cutting wait times one injection at a time.
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Poster: Team's Success Brings in $10 Million

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Business services team corrects a costly glitch.
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10 Essential Tips for Huddles

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These tips can help maximize your team's huddles.
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10 Essential Tips for Keeping Patients Injury-Free

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These tips can help keep your patients free from injury.
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Poster: X Marks the Spot

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A Georgia Pharmacy team reduces waste and improves service.
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Powerpoint: X Marks the Spot

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Pharmacy reduces waste and improves service.
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Certificate of Appreciation—Version 1

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A customizable certificate for recognizing good work.
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10 Essential Tips for Reducing Wait Times

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Help increase member satisfaction scores.
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Poster: Zumba Helps Team Meet Health Assessment Goal

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UBT in which 95 percent have taken KP's health assessment.
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PPT: Zumba Helps Team Meet Health Assessment Goal

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95 percent of a Fontana UBT's members take KP's THA.
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PPT: Better Workflow Controls Blood Pressure

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A look at providing better care for hypertensive patients.
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Poster: Bolder Communication Helps Diagnose Malnutrition

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A quick look at how to help your most vulnerable patients.
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PPT: Bolder Communication Helps Diagnose Malnutrition

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Northern California team improves communication.
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Virtual UBT Fair on Affordability

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Simple efficiency pays off.
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All in a Day's Work: Everyday Magic

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There's more than meets the eye in every day's work.
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