Kaiser Permanente and the Alliance of Health Care Unions
LMPartnership.org

Tools

PowerPoint: Positive Choices Boost Attendance

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Team's monthly salad potlucks freshen up wellness campaign.
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Attendance Scorecard

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Poor team attendance? This tool is for you!
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10-Minute Tool to Build Trust and Confidence

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We've got you! Showing confidence to members.
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10-Minute Tool for Service Recovery

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Unhappy member? Check out how to help!
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10-Minute Tool to Ensure Good Service

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Manners matter—use the AIDET skills for top-notch service.
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PowerPoint: Cross-Training Ends Scanning Backlogs

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Team speeds records entry into HealthConnect.
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Inspire Change: A Storytelling Template

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Get the story on your team projects.
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Inspire Change: A Storytelling Workbook

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Templates for newsletters, storyboards or presentations
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Pathways to Partnership (report)

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All in a Day's Work: Working in Partnership

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Grab your partner...no matter your backgrounds.
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All in a Day's Work: Why Be Afraid of Numbers?

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Numbers—like words—tell stories.
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Tips for Finding, Creating and Using Metrics

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A performance improvement tool for teams.
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What Makes a Goal SMART?

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Meet your team's goal on SMART goals!
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UBT Meeting Report-Out

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Capture feedback and report meeting outcomes to your team.
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Poster: Neonatal Unit's Three C's for Outstanding Service

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Team increases patients' desire to return for next birth.
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Poster: When KP Does Well, We All Do Well

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October is Open Enrollment time. Help KP grow!
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Powerpoint: Easing the Pain for Babies and Families

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Neonatal Intensive Care Unit discusses pain management
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Powerpoint: Neonatal Unit's "3 C's" for Outstanding Service

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Understanding and easing pain for babies and families
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Unit-Based Team Performance Update

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Put good info to use.
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LMP History, theory and practice

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Redwood City UBT Improves Phone Service

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Oncology team answers phone need.
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Poster: Wait Times Irritating Members?

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A surgery team finds a way to make waiting less painful.
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Essentials for Successful Team Sponsorship

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Five essential activities for every sponsor.
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UBT Goals Worksheet

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Track team progress against regional goals
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