Kaiser Permanente and the Alliance of Health Care Unions
LMPartnership.org

Tools

Poster: Overcoming Resistance to Change

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Wise words from a UBT labor co-lead.
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Overcoming Resistance to Change

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Advice from a physician leader
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Poster: Cutting Costs, Clutter in the OR

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Unit-based team saves money with supply room reorganization.
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Poster: Creative Use of Closet Space Speeds Service

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Radiology team converts closet into dressing room.
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Successful Practices for Round-the-Clock UBTs

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How to make your team run more smoothly
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All in a Day's Work: Transforming KP

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Bottom up, top down and inside out—transforming KP.
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Poster: On Courage and Leadership

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Become a great leader by being courageous.
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Poster: Teamwork Gets More Kids Vaccinated

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Pediatrics team ups vaccine rates in exam room.
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Links to UBT Tracker 'At a Glance' Sheets

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UBT Tracker Tip Sheets

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Stay on top of your game with these five tip sheets.
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AIDET Communication Model

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Improve member-patient and staff satisfaction.
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UBT Tracker Tip Sheet #1

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Incorporate Tracker into your team's workflow
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UBT Tracker Tip Sheet #2

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Enter good descriptions of SMART goals, Tests of Change etc.
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UBT Tracker Tip Sheet #3

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The What, When, Where and How
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UBT Tracker Tip Sheet #4

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Keep data current and manage membership
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UBT Tracker Tip Sheet #5

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Generating reports—from basic team information to charts
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Healthy Meeting Essentials Guide

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Better eating equals better meeting. 
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Zero Trends: Health as a Serious Economic Strategy

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Transform your workforce.
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Study of KP's High-Performing Unit-Based Teams

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Learn the five key elements to UBT performance.
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NICU Teaching Points

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Improve parental understanding and service scores
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UBT Tracker at a Glance for Co-Leads

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Five-page guide for co-leads, proxies and administrators.
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Cartoon: Driving Performance

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Tickle your funny bone.
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Poster: Taking Care From A to Z

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Team ups customer service with more after-visit summaries.
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Poster: Tracking Our Progress

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Use to track and show off what your team is working on.
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